Terms & Conditions

Welcome to the Helium Products Ltd trading as Up Up & Away website terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by email, or call us on 01268 202122. All calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary), and both inbound and outbound calls may be recorded for quality monitoring and training purposes.

These terms and conditions will apply to all orders for Products which are being delivered within the UK.

Definitions

• Conditions - means these terms and conditions.
• Product - means a product displayed for sale on the Website.
• Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided.
• Users – means the users of the Website collectively.
• Personal Information – means the details provided by you on registration.
• We/us – means Helium Products Ltd trading as Up Up & Away, registered office: 19 Aviation Way, Southend Airport, Southend-on-Sea, Essex SS2 6UN. Registered in England. Company registration number 10806241. VAT registration number GB271995951.
• Website – means the website located at www.upupandaway.co.uk or any subsequent URL which may replace it.
• Cookies – means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer.
• United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands.
• You – means a user of this Website.

Use of the website

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:

• The Personal Data which you are required to provide when you register as a customer is true,accurate, current and complete in all respects; and
• You will notify us immediately of any changes to the Personal Data by updating these details on your online account.

Our Rights

We reserve the right to:

• modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
• change the Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the 
Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Recommendations

When you use our website, you’ll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you’re browsing the site.
Please see our Privacy Notice if you’d like more information on how we use your personal data to recommend products to you.

Privacy and cookies

We will treat all your Personal Data as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable privacy regulations and consumer legislation.

If you’d like to read more on how and where we collect or how we use your personal data, please see our Privacy Notice.

In the Privacy Notice, you can also find out how to stop receiving marketing information.

Please see our cookies policy to learn more about what cookies we use, their nature, purpose and related usage of your personal data on www.upupandaway.co.uk

Description of products consumer legislation.

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted.

Ordering, cancelling and returning products

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Find out more about our Refund policy.

Contract Creation and Electronic Contracting

The technical steps required to create the contract between you and us are as follows:

• You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
• You’ll need Java Script enabled on your computer to buy products and check out. Please enable Java Script in your browser, then refresh your browser to continue. Alternatively, please call 01268 202122 to order by phone.
• We will send you an order acknowledgement email as soon as you place your order, and you will receive an order confirmation email detailing the products you have ordered. These emails do not constitute acceptance of your order.
• Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions.
• For most products sent directly from our warehouse, your credit/debit card will be charged when your order is placed.

Non-acceptance of an order may be a result of one of the following

• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• Your not meeting the eligibility to order criteria set out in the main Terms & Conditions.
• If you are placing an order for an item that by law is age-restricted, then by clicking the order confirm button you are also confirming to us that you are of at least the legal age required to purchase the product. By clicking the order confirm button, you further acknowledge and consent to us taking steps to verify your age by reference to publicly available third party sources. We reserve the right not to supply any age restricted product where we reasonably believe that you are below the relevant minimum age.

Balloon Courses and cancellation procedure

Order acceptance and the completion of the contract/reservation between you and us will take place once we have received complete payment for the balloon course(s). 

If you need to cancel we require you to notify us by email as soon as possible, so we have the chance to offer your cancelled course to another customer. If we are unable to sell on your cancelled balloon course, the following will apply;
Up to 30 days notice a full refund will apply. A 50 % refund will be made for cancellations received no less than 30 days before the course date, no refund thereafter.

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

• You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
• Your right to return or cancel products does not apply to goods that are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This does not affect your statutory rights if goods are faulty or not as described.
• If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
• To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
• You can cancel by emailing info@upupandaway.co.uk or call: 01268 202122, or write to: Customer Services, Up Up & Away, 18 Newlands End, Laindon, Basildon, Essex SS15 6DU.
• If you decide to cancel, you should return the goods to us at your own cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.
• We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than14 days after the day we receive back from you any goods supplied.

Please see our Refund policy for further details.